FREQUENTLY ASKED QUESTIONS
At Madina Premium Brand, we strive to ensure that our customers receive products that match the pictures displayed. All our product images are carefully chosen to represent the actual items accurately. However, slight variations in packaging or design may occur due to manufacturer updates or batch differences, but the quality and authenticity of our products remain guaranteed. If you have any concerns, feel free to reach out to us for clarification or assistance.
For online purchases with Madina Premium Brand, your sales receipt is sent to the email address you provided during checkout. Check your inbox (and spam/junk folder, if necessary) for an email confirmation containing your receipt.
If you’re unable to locate it, you can log in to your account on our website and view your order history, where your receipt details will also be available. For further assistance, feel free to contact our customer support team.
- Check the Return Policy: Review the return policy on Madina Premium Brand’s website to ensure the item is eligible for return. Typically, returns are accepted within a specific timeframe (e.g., 7-30 days) and the product must be unused, unopened, and in its original condition.
- Contact Customer Support: Reach out to customer support via email or phone, providing details about the item you wish to return (e.g., order number, product name, reason for return).
- Get a Return Authorization: Some companies require a return authorization or a return label. If applicable, customer support will guide you on how to obtain this.
- Pack the Item Securely: Ensure the product is in its original packaging and securely packed for the return shipment.
- Return the Item: Send the item back according to the instructions provided by customer support. You may need to cover return shipping fees unless the return is due to a fault with the product.
- Refund/Exchange: Once the item is received and inspected, you will be notified of the status of your return and any applicable refund or exchange.
Yes, Madina Premium Brand typically restocks items that are marked as “out of stock,” depending on availability from suppliers and demand for the product. If you’re interested in a specific item, it’s a good idea to check back periodically or sign up for restock notifications, if available. You can also contact customer support to inquire about the estimated restock timeline for the product you’re looking for.
- Home address
- Office address
- Any other address where you’d like to receive your order